Terms & Conditions for Accommodation
These terms apply to every stay at Granvila booked directly with us. Please read them before you book: making a booking means you accept them, together with our House Rules and our Privacy Policy.
1. Who we are and who these terms apply to
Granvila is operated by Fernandez & Hemingstam LDA, NIF 513798641, Rua da Abelheira, 8125-173 Quarteira, Portugal (“Granvila”, “we”, “us”). Local accommodation (Alojamento Local) registration no. 110483/AL. Contact: [email protected], +351 915 800 533.
These terms form the contract between Granvila and the person who makes the booking (the “Lead Guest”) for the rental of the villa at Rua da Abelheira (the “Property”). They apply from the moment the booking is made until the end of the stay. The Lead Guest is responsible for making sure everyone in their party (together, the “Guests”) follows these terms and the House Rules.
Bookings made through a partner platform (such as Airbnb) are also subject to that platform's own terms.
2. Booking and payment
A booking is confirmed when the deposit has been paid and we have sent you a written booking confirmation.
Deposit: 30% of the total price, paid at the time of booking through the booking engine on granvila.com or through an approved booking partner. The deposit is non-refundable, except as set out in clause 5.
Balance: the remaining 70% is due by bank transfer no later than 60 days before arrival. If you book less than 60 days before arrival, the full price is due at the time of booking.
If the balance is not received on time, we will send you a reminder. If it is still unpaid 7 days after the reminder, we may cancel the booking, and it will be treated as a cancellation by you under clause 4.
Extras booked in advance are paid as agreed at the time of booking. Extras requested during the stay are paid when requested.
3. Prices and the municipal tourist tax
The price is fixed when the booking is confirmed and includes VAT where applicable. It covers the use of the Property for the nights booked, whether or not every night is used.
The municipal tourist tax (taxa municipal turística) is not included in the price. It is charged separately and must be paid at check-in at the latest. It is set by the Municipality of Loulé; at the date of this version it is €2 per guest per night from April to October and €1 per guest per night from November to March, for guests aged 16 and over, for a maximum of 5 nights. It is shown separately on your invoice. If the municipality changes the rate, the rate in force on the dates of your stay applies.
We will only change the price of a confirmed booking if a tax or charge imposed by the authorities is introduced or changed after you booked. Any such change is passed on at cost, with no margin for us.
4. Cancellation or changes by you
To cancel, tell us by email. The cancellation takes effect on the day we receive it.
- More than 60 days before arrival: we keep the deposit (30%). Anything you have paid above the deposit is refunded.
- 60 days or less before arrival, or if you do not arrive: the full price of the stay is payable and is not refunded.
Nights not used because you arrive late or leave early are not refunded.
Requests to change dates are handled at our discretion and subject to availability; any difference in price applies.
Because the stay is booked for specific dates, the 14-day right of withdrawal for contracts made at a distance does not apply (Decree-Law 24/2014, article 17(1)(l), implementing EU Directive 2011/83/EU, article 16(l)).
We strongly recommend travel insurance that covers cancellation, illness and travel disruption.
5. Cancellation by Granvila and force majeure
If we have to cancel your booking for any reason other than your breach of these terms, we will refund everything you have paid us in full, within 14 days.
Force majeure means an event beyond the reasonable control of the party affected, which could not reasonably have been foreseen or whose consequences could not have been avoided, including: fire, flood, earthquake, storm and other natural events; epidemics or pandemics and measures imposed by public authorities; war, terrorism, riots or civil unrest; strikes or industrial action not involving our own staff; and failure of public utilities (electricity, water or telecommunications) for reasons not attributable to us.
In line with the Portuguese Civil Code (articles 790 and 795), if force majeure makes it impossible for us to provide all or part of the stay, neither party is liable to the other for that impossibility: we refund what you have paid for the nights we cannot provide, and we are not liable for any further costs, such as travel.
If the Property is available on your dates, events that only affect your ability to travel or to stay (for example cancelled flights, travel restrictions in your country, or illness) do not count as cancellation by Granvila, and clause 4 applies. Travel insurance is the best protection against these situations.
6. Arrival and departure
Check-in is from 17:00 on the day of arrival. Check-out is by 10:00 on the day of departure, when the Property must be left free of your belongings and in the condition you found it.
Because of the size of the Property, our team may still be finishing some preparations shortly after check-in time. All bedrooms will be ready when you arrive, and we will keep any disturbance to a minimum.
Late check-out is only possible by prior agreement, at a price agreed at the time and at our discretion. If you leave after 10:00 without our agreement, a charge equal to the price of one night of your booking applies.
At check-in you will be asked for the identity documents described in clause 8, the security deposit (clause 11), the tourist tax and any other amount still outstanding.
7. Guests, visitors and events
The Property accommodates a maximum of 16 guests, including children, unless we have agreed otherwise in writing.
Only the guests named in the booking may stay at the Property. Day visitors require our prior permission.
No events or parties may be held at the Property without our prior written consent. Authorised events are governed by separate terms.
The Property may not be used for commercial activities without our prior written agreement, for example commercial photography or filming, retreats, workshops or corporate gatherings. Agreed commercial use is governed by separate terms and pricing.
8. Guest registration
Portuguese law requires us to register the details of every guest who is not a Portuguese national with the authorities through the SIBA system, within three working days of arrival, and to record Portuguese guests in our guest register (Livro de Hóspedes). Every guest must therefore provide a valid passport or identity card at check-in. We handle this information as described in our Privacy Policy.
9. Use of the Property and House Rules
Please treat the Property, its contents and our neighbours with care and consideration, and follow the House Rules, which are displayed at the front entrance and available on request.
Between 23:00 and 07:00 (the legal night-time period in Portugal), please keep noise to a minimum and play no music outdoors.
Smoking is not permitted inside the villa. Outside, please use the ashtrays provided: the Algarve has a high fire risk in summer.
The swimming pool has no lifeguard and is used at your own risk. Children under 14 must be supervised by an adult at all times during the stay, and at all times when they are in or near the pool. No glass in the pool area.
Pool heating is an optional extra that must be booked in advance. We cannot guarantee a particular water temperature in all weather conditions.
The Property has two safes for valuables. We recommend that you do not leave money, jewellery or other valuables unattended in the Property or in vehicles. Vehicles are parked at the owner's risk.
10. Animals
Animals are not allowed at the Property. Guide dogs and assistance dogs are welcome, as Portuguese law provides (Decree-Law 74/2007); please let us know when you book.
11. Security deposit and damage
A security deposit of €5,000 applies to every stay unless we agree otherwise in writing. It is paid by bank transfer before or at check-in, or by another method we agree with you.
Please check the Property when you arrive and report any defects within 24 hours. Report any damage or fault that arises during your stay as soon as you notice it.
We may deduct from the deposit: the cost of repairing or replacing damage to the Property, its furnishings or equipment caused by the Guests, beyond normal wear and tear; extraordinary cleaning; any unpaid charges; and documented loss of bookings if the Property cannot be let because of that damage.
Within 14 days of your departure we will return the deposit, or the balance after deductions together with an itemised statement and supporting evidence (such as photos, quotes or invoices). If the cost of the damage exceeds the deposit, the Lead Guest is liable for the difference.
12. Access to the Property by Granvila
Our team will enter the Property during your stay for cleaning, maintenance and the care of the pool and gardens, at times we tell you in advance. Otherwise, we will only enter with reasonable notice.
We may enter without notice only in an emergency, to prevent damage or danger, or where we have reasonable grounds to believe that a serious breach of these terms is taking place (for example an unauthorised party or more guests than booked).
13. Our liability
We are liable for loss or damage caused by our fault or by the fault of our staff or of the contractors we use.
We are not liable for loss or damage caused by the Guests themselves, by third parties unconnected with us, or by force majeure; for valuables not kept in the safes, unless we or our staff are at fault; or for indirect losses such as travel costs or loss of earnings.
If a utility or service (electricity, water, internet) is interrupted for reasons outside our control, we will do everything reasonable to restore it quickly. Short interruptions of this kind do not give rise to compensation.
Nothing in these terms limits or excludes our liability for death or personal injury, for wilful misconduct or gross negligence by us or our staff, or any other liability that cannot be limited or excluded under Portuguese law (including Decree-Law 446/85).
14. Ending the stay early for a breach
We may end the contract and ask the Guests to leave the Property if, after a warning where reasonable in the circumstances:
- the Property is used for illegal activities;
- an event or party is held, the Property is used for commercial activities, or people stay or visit, without our permission, or the number of guests exceeds the number booked;
- animals are brought to the Property, other than guide or assistance dogs;
- the Guests seriously disturb the neighbours, or threaten or abuse our staff;
- the Guests cause serious damage to the Property; or
- the booking was made using false or fraudulent information.
In that case the price paid for the stay is not refunded, and we may still claim for any damage under clause 11.
We may also cancel a booking before arrival if the balance or the security deposit is not paid as set out in clauses 2 and 11; clause 4 then applies.
15. Complaints and dispute resolution
If something is not right during your stay, please tell us straight away so that we can put it right.
A complaints book (Livro de Reclamações) is available at the Property and online at www.livroreclamacoes.pt.
In the event of a dispute, consumers may refer it to an alternative dispute resolution entity: Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL), Av. 5 de Outubro, n.º 55, R/C Dto., 8000-075 Faro, tel. +351 289 823 135, [email protected], consumoalgarve.pt. More information is available on the Portuguese Consumer Portal, www.consumidor.gov.pt.
16. General provisions
These terms are governed by Portuguese law. This does not take away any rights you have under mandatory consumer law.
Any change to your booking must be agreed in writing; confirmation by email is sufficient. Verbal agreements are not binding.
We may use staff and contractors to carry out our obligations under the contract.
If any part of these terms is found to be invalid, the rest remains in force, and the invalid part is replaced by the valid provision closest to its intended purpose or, failing that, by Portuguese law.
Our Privacy Policy, available on granvila.com, explains how we use your personal data.